Comments & Complaints
We operate a complaints procedure as part of the NHS system for dealing with complaints, which meet national criteria. A copy of this is available from reception.
Our aim is to give you the highest possible standard of service and to deal swiftly with any problems that may arise. We will acknowledge your complaint within 3 working days of receipt. We answer complaints as rapidly as we can and will keep you informed of the status of your complaint.
Should you have a complaint, or any question about the complaints procedure, Gemma Harden, the HR & Patient Services Manager will be able to help you
The Health Service Ombudsman
The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:
- Getting it right
- Being customer focused
- Being open and accountable
- Acting fairly and proportionately
- Putting things right
- Seeking continuous improvements
If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Write: Millbank Tower, Millbank, London SW1P 4QP.